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General Terms

Prices on this website are net, shipping charges excluded.

Prices and offers on this website are reserved for private customers only. Stores and practitioners please contact Customer Service at info@vivakids.eu

ViVa Kids reserves the right to modify prices, offers and loyalty discount at any time. ViVa Kids disclaims any responsability, pecuniary, legal or otherwise, for such modifications.

Shipping and delivery times displayed in this website are aproximate and cannot be always warrant.

 
Payment
You can choose among:

  •     Paypal
  •     Credit Card
  •     Advanced Bank Transfer. You will receive the wire details with your order summary email. Your order will be despatched as soon as the transfer will be credited. PLEASE NOTE: Items will be reseved up to 3 working days; if we don't receive any payment during this period, items reservation and order will be automatically cancelled.


 
Shipping and Handling
EU Member States (Note: EU Overseas Countries and Territories/EU Outermost Regions please see our ExtraEU policy)

We dispatch everywhere among European Union.

It usually takes up to 1-2 working days (Saturday, Sunday, and Holidays excluded) for an order to be prepared for shipment. Additional days might be required if you choose bank transfer as payment form. Once dispatched from our storehouse, delivery times vary depending on final destination and shipping method you choose. Please see below for approximate delivery time.

Please note: All the products in ViVa Kids catalogue are stocked in Europe, thus if you purchase from an EU member state, your order won't go through Customs.

We offer as shipping options:

  • Standard. Shipments will be performed via Registered Postal Service. Depending of the final destination, delivery times may vary from 3 till 7 working days.

 
Extra-EU Countries / EU Overseas Countries and Territories (OCT) / EU Outermost Regions (OR)

We can dispatch selected items to extra-EU countries/EU Overseas Countries and Territories (OCT)/EU outermost Regions (OR). Yet, be aware that we do not refund the shipping charges nor can warrant any refund to the Extra-European Customers whether the products get lost or are blocked by Custom's Authorities of their countries.

Please CONTACT US before placing an order

Please Note: Due to Customs charges and paperwork, Return Policy isn't available for Extra-EU Countries, OCT and OR (included those European countries that are not in the EU Community). For the same reason, we cannot warrant any refund.

Cancellation Policy

If your order hasn't been dispatched yet, it's possible to cancel it by sending an email to info@vivakids.eu. You won't be charged by any cost and any payment with credit card will be cancelled. On the other hand, if your order has been already dispatched or delivered, you'll be refunded according to the Return Policy.

Return Policy

ViVa Kids offers to all customers a return policy.

If a customer has changed his/her mind regarding the ordered products, he or she can return the unused and still sealed products to ViVa Kids within 14 days from the date of the order. He or she could ask as a refund a credit for future purchase, a product in substitution, or a complete refund of the returned item (excluded shipping and administrative costs).

The shipping costs for returning the items are at customer's expense, except in case of wrong/damaged items.


For wrong/damaged items please see our policy below.

Please Note: Due to Customs charges and paperwork, Return Policy isn't available for Extra-EU Countries/ EU Overseas Countries and Territories (OCT) / EU Outermost Regions (OR) and for those European countries that are not in the EU Community).

Wrong Size Return

1. Clothes and Shoes

If you have ordered the wrong size, we must receive your inquiry WITHIN 14 DAYS FROM THE DELIVERY DATE.

2. Babywearing Items

In case of wrong sizing of woven wraps, ring slings, full-buckle carriers, mei tai, onbuhimo, and babywearing accessories (i.e. covers, etc.), we must receive your inquiry WITHIN 3 DAYS FROM THE DELIVERY DATE.

In all the cases, the return will be accepted only for intact items, complete with original labels and clearly not worn (if not to try it on) or washed. Therefore, please check immediately whether the size you ordered is correct or not.


Return Inquiry

In order to return a product, e-mail us at info@vivakids.eu and provide your name, order number and a brief description of the problem. Our customer service will send you complete instructions on how to return your package.

Please note:

  •     returns not authorized by ViVa Kids' customer service or requested after 14 days from the delivery cannot be accepted
  •     only sealed and unopened items will be refunded. Items washed or weared won't be refunded.
  •     only the value at the time of purchase of the items returned will be refunded


 
Refund

When eligible for a refund, a customer could ask to be refunded with:

  •     a product in substitution
  •     a credit for a future purchasebank transfer
  •     partial/total refund on credit card* (only for orders paid with credit card).


 

Please note:

  •     only unopened and sealed items will be refunded
  •     customers will be refunded only for the returned items value at the time of your purchase. Shipping charges won't be refunded
  •     refunds/credit for future purchase/product in substitution will be given only after ViVa kids will receive the unwanted products back. For product in substitution as refund, please note that we can warrant a reservation on the required item for a maximum of 15 days, after the return inquiry.
  •     for partial returns of products that were purchased as packs – i.e. on a purchase of a pack of 3 products, a customer returns 2 out of 3 products - , a customer will be refunded for the order total amount less the full price of the unreturned product – therefore, the unreturned product price will be calculated as a single purchase (not on offer).


 Damaged/Wrong Goods Claims

If one or more items are damaged/wrong, you can ask for a refund or a replacement of the damaged/wrong item NO LATER THAN 3 DAYS AFTER THE DELIVERY (all the shipments are "signed for"). Requests for refunds/substitution of damaged/wrong goods received after this period will be subject to verification by ViVa Kids and may not be accepted.

If the external box is damaged, please sign for it and write on the delivery note "I AGREE WITH RESERVE", then check later if the content is intact.

Once your claim has been verified, we might ask you to send us the goods back. In this case, you'll be refunded with any shipping cost you may encounter.

Please see our Return Policy above to know all about refunds.

Confidentiality

We warrant a privacy policy as EU GDPR. On the package no information about the contet is reported. For more information, please see Privacy Policy